What is total quality control.
Let's begin the discussion of total quality control with a question.
What is meant by the quality of a product the quality of a product is its ability to serve and satisfy
the needs of its customer.
With that question answered to produce high quality products you are just in time organization conduct
survey.
Deploying your marketing workforce to understand your customer's needs and requirements.
This information is useful for designing the features of products in such a way that they fulfill customer
needs.
It is not just the quality control department of your organization that is responsible for ensuring
product quality high quality can be attained only through the collective and coordinated efforts of
all the departments of your organization.
For instance the purchasing department works in coordination with the quality control department and
purchases only those supplies that meet the quality requirements.
The personnel department trains and motivates its workers to produce products of the required specifications
and quality the concept of immediate customer followed by your just in time organization helps you achieve
the required levels of quantity.
So what is this concept of immediate customer.
We will discuss that in the next lecture.