What is the concept of immediate customer anon.
Just in time organization considers a customer as a person outside the firm who buys its products for
his use or consumption.
But you're just in time organization views your customer in a different way.
You will use a concept known as immediate customer.
Each worker in your organization considers the next worker who continues the process of production as
a customer.
Therefore it is the responsibility of the worker to ensure the product is processed to meet certain
specifications and quality requirements before passing it to the next customer.
In just in time manufacturing systems each worker is trained in quality principles and testing procedures.
Workers are made fully responsible for the work they carry out at their workstation and they are entrusted
with the job of inspecting their own work.
Only items of acceptable quality are delivered to the immediate customer.
You're just in time organization does not maintain separate departments for correcting defects.
Each employee has to identify and correct his or her own mistakes and send it to her immediate customer.
Each worker analyzes the types and sources of errors and then develops methods to prevent them in the
future.
In case a worker delivers a defective item or an improperly finished item to his immediate customer
the worker who identifies that defect is authorized to stop the process and take necessary actions thereafter.
This is nothing but achieving total quality control of the products and services in your adjusting time
organization.